Return & Refund Policy

Anna Cochran Art

We stand behind every print we send out. If something arrives damaged, defective,
or not what you ordered, we'll make it right.

What we will replace or refund

Contact us within 14 days of delivery if your order arrives:

- Damaged in transit — bent corners, creases, tears, water damage, or a crushed tube or mailer
- Defective — printing flaws, banding, streaking, color shifts, or a defect in the paper itself
- Not as ordered — the wrong image, the wrong size, or a print that doesn't match the listing

In any of those cases we'll reprint and reship the piece at no cost to you. If we can't
reproduce it, we'll issue a full refund to your original payment method.

What we need from you: a photo of the print showing the issue, and a photo of the
packaging it arrived in. That's it — you almost never need to ship anything back. If a
return is required, we'll send a prepaid label.

What isn't covered

- Change of mind, or no longer wanting the piece
- Ordering the wrong size, or a print that doesn't fit a frame you already own
- Minor color variation between your screen and the printed piece. Monitors are backlit and every one is calibrated differently; fine-art paper is not. Small shifts in tone are a normal part of printing and aren't considered a defect.
- Deckled edges, slight texture variation, and the hand-finished character of fine-art paper
- Damage that happens after delivery — framing, handling, sunlight, or moisture
- Prints marked final sale

Order changes and cancellations

We can change or cancel an order any time before it goes to print — usually a 24-hour window after you order. Email us as soon as you can and we'll catch it if we can. Once a piece is in production, we can't stop it.

Shipping addresses

Please double-check your address at checkout. If a package is returned to us because the address was incomplete or incorrect, we'll reship it once you cover the return postage. If a carrier marks a package delivered and it can't be located, contact us — we'll help you open a claim, though we can't guarantee a replacement for a carrier-confirmed delivery.

Lost or delayed packages

If tracking hasn't moved in 10 business days for a domestic order or 30 days
internationally, get in touch. We'll treat it as lost and reprint your order.

How to reach us

Email anna@annacochranart.com with your order number and photos of the issue. We answer within 2 business days, usually sooner.